Usability Testing
Usability testing is a method of evaluating a product or service by testing it with representative users. The goal of usability testing is to identify problems that users encounter while interacting with the product and to gather feedback on the user experience.
When to use
Usability testing is useful during the design and development process of a product or service. It can be used to identify usability issues and gather feedback on user experience to improve the design and usability of the product or service.
Pros
- Provides valuable feedback from users
- Can identify usability issues early in the design process, which can save time and money in the long run
- Provides insights into user behavior and preferences
Cons
- Can be time-consuming and expensive to conduct
- Recruitment of representative users can be challenging
- May not capture all user behaviors and preferences
- Requires careful planning and execution to ensure the validity and reliability of results
Learn more in the User Research: Comprehensive Guide article.